Frequently Asked Questions


How do I track my order?

How long does it take for my order to arrive?

When will my order ship?

Do I have to pay for shipping?

What shipping methods do you offer?


What payment methods do you accept?

When will my card be charged?

Do I pay sales tax?

What is the advantage of creating an account when checking out?

Returns & Exchanges

What is your return or exchange policy?

Can I get a refund?

Can I cancel or change an order?

Gift Wrapping

Can I gift wrap my order?

What does your gift wrapping look like?

Will a sales receipt be included with my gift?

Can I add a gift message to my order?


The item I want is sold out. How will I know when it's back in stock?

Do you offer personalization?

What is the best way to take care of my products?